Privacy policy
Article 1 - Our commitments
For the purposes of the Data Protection Legislation (as defined below), mesence shall be considered as the controller of your Personal Data. mesence hereby undertakes to treat any and all information provided online by a user as strictly confidential.
Article 2 - Applicable law
All personal data collected and/or processed via the Website is done in accordance with EU Regulation 2016/679 (GDPR), without prejudice to other applicable national consumer legislation.
Article 3 - Who collects and processes Your Personal Data, how and for which purposes?
3.1.mesence may collect and process your Personal Data for a variety of different purposes.
3.2.For commercial purposes to provide the e-commerce services you subscribed to or reserved for registered users, notably to fulfill orders that you have placed for goods or services through the Website, to contact you in relation to any issues with your order or where we need to provide your Personal Data to our service providers in relation to your orders of products and more generally anything related to our commercial relationship (herein the "Commercial Purposes"). MESENCE shall be considered as the controller of your Personal Data collected and processed on the Website for Commercial Purposes, as it determines the purposes and means of processing Personal Data for such Commercial Purposes.
3.3.For marketing purposes, notably to send to users, also through newsletter, commercial communications, information and updates on our products, offers, promotional campaigns and on events and similar initiatives. MESENCE shall be considered as the controller of your Personal Data collected and processed on the Website for Commercial Purposes, as it determines the purposes and means of processing Personal Data for such Marketing purposes.
3.4.The Processors of your Personal Data for the above-mentioned purposes are:
- mesence’s Customer service, for purposes related to the shipping, delivery and return of products purchased on the Website and customer service to users of the Website;
- Computerservices, for purposes related to hosting mesence’s servers;
- Payment platforms, for purposes related to the payment method and its execution;
- Logistic services, for purposes related to shipping and delivery and return of the products purchased on the Website.
- Marketingservices, for the analysis of use of our Website, sending communications, managing advertising content, etc.
3.5.Your Personal Data is mostly processed by electronic means. Your Personal Data shall be stored in a way which allows us to identify you for the period necessary for the purposes which the data was collected for and subsequently processed and, in any case, in accordance with Data Protection Legislation.Your Personal Data shall not be disclosed to third-parties other than us for purposes which are not permitted by law or without your consent.
Article 4 - On which legal basis are your personal data processed?
4.1.The processing of your Personal Data is justified on different grounds (legal basis) depending on the use that mesence makes of the Personal Data.
4.2.In some cases, mesence asks for your consent in order to process your Personal Data. However, in certain circumstances, Data Protection Legislation allows us to process your Personal Data without the need to obtain your consent.
4.3. The processing of your personal data is based on:
- for Commercial purposes the legal basis is a Contract. The retetion period is 5 years from date of order
- for Marketing purposes the legal basis is consent. the retention period is 3 years from the last activity
- for Exercise of data rights the legal basis is law. the retention period is 5 years from day of request.
Article 5 - What if you do not provide your data?
For some services (such as placing an order), it is necessary to provide your personal data. If you refuse to do so, we will not be able to process your order or request. Failure to provide optional data will not affect your use of the Website.
Article 6 - Who will your data be shared with?
6.1.Third parties that provide services on behalf of MESENCE (processors);
6.2.In all cases, this is done in accordance with the law. Your data will not be shared with other parties without your knowledge.
Article 7 - Security measures and retention period
7.1.We take appropriate technical and organisational measures to protect your data against loss, destruction, unauthorised access or use.
7.2.We only retain your data for as long as necessary for the purpose for which itwas collected. After that, it is deleted.
7.3.Please also ensure that your device and internet connection are secure (e.g.antivirus software, firewall, etc.).
Article 8 - Transfer of data outside the EU
Your data is currently stored within the EU. In the future, it may be transferred outside the EU. In that case, we will ensure that appropriate protective measures (such as contractual clauses) are in place so that your data is processed securely in accordance with European standards.
Article 9 - Your Rights in Relation to Your Personal Data
8.1. To exercise any of your rights, you may contact us at contact@mesence.com
8.2. In accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR), you have the following rights with regard to your personal data:
- Right of Access: You have the right to obtain confirmation as to whether we process your personal data and, where applicable, to access such data and relevant processing information.
- Right to Rectification: You may request the correction or completion of inaccurate or incomplete personal data.
- Right to Erasure: You may request the deletion of your personal data where one of the grounds set out in Article 17 GDPR applies, such as where the data is no longer necessary for the purposes for which it was collected.
- Right to Restriction of Processing: You may request a restriction of the processing of your personal data in the circumstances provided for in Article 18 GDPR.
- Right to Data Portability: Where processing is based on your consent or on a contract and carried out by automated means, you have the right to receive your personal data in a structured, commonly used and machine-readable format and to have that data transmitted to another controller.
- Right to Object: You have the right to object to the processing of your personal data based on our legitimate interests or for direct marketing purposes.
- Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
- Right to Lodge a Complaint: You have the right to lodge a complaint with the competent supervisory authority, in particular in the Member State of your habitual residence, place of work, or place of the alleged infringement.
Article 10 - Contact
For questions or comments about this privacy policy or your personal data: contact@mesence.com
Article 11 - Changes to this policy
We may change or update this privacy policy at any time (e.g. following changes in legislation). The latest version is always available on the Website and applies from the moment of publication.